Systems / Full catalog

Stop losing leads, service calls and ready-to-sell inventory between departments.

Every system here starts with something that happens in your store every day: a car clears detail, a call gets missed, a lead goes cold, a manager needs an answer. Open any of them to see how it works, what it produces, and what you measure.

System count23Across five operating areas

Area / 01

Inventory + Marketing

Front line of a used-car lot at low morning sun

7 systems

01

Vehicle merchandising and inventory content

Every day a ready vehicle is thinly merchandised is another day of weak discoverability and buyer uncertainty.

How it works

Photos, a VIN or stock number and the inventory record become channel-specific copy, image metadata, articles, ads, social assets and salesperson tools.

What it produces

Complete VDP package, SEO assets, social kit, paid-media kit, article set and approval record.

What to measure

Make-ready-to-live time, listing completeness, VDP engagement, leads per unit and days to sale.

Control

The DMS or approved feed controls the facts. Unsupported options and financial claims do not pass.

02

Inventory aging and turn management

Aging reports are often read after the damage is visible. Action should start when a unit crosses a risk threshold.

How it works

The system watches age buckets, price changes, lead activity, VDP traffic, market supply and merchandising gaps, then routes a specific action by stock number.

What it produces

Daily exception list, repricing review queue, creative refresh, manager alerts and aged-unit campaigns.

What to measure

Days in stock, age-bucket migration, price-to-market, VDP-to-lead rate and gross by age.

Control

The system recommends. Authorized managers approve price decisions.

03

Used-vehicle acquisition from the service drive

The drive contains known vehicles, known owners and timing signals that cold acquisition campaigns do not have.

How it works

Service appointments and customer history are matched against acquisition criteria, equity signals, vehicle demand and replacement options.

What it produces

Daily acquisition candidates, advisor prompts, appraisal queue, outreach drafts and outcome log.

What to measure

Appraisals requested, vehicles acquired, acquisition cost, gross and time-to-line.

Control

No automated offer. Permission, valuation and manager review stay explicit.

04

Reconditioning workflow and content handoff

Small delays compound when departments cannot see the same status or next owner.

How it works

Each vehicle is tracked from acquisition through inspection, parts, mechanical, body, detail, photos, merchandising and frontline release.

What it produces

Unit timeline, blocker alerts, photo trigger, cost exception, ready-to-market event and aging dashboard.

What to measure

Acquisition-to-line time, recon variance, days blocked, rework and days to first lead.

Control

Actual costs and technician decisions remain authoritative. Estimates never silently become actuals.

05

Website, inventory and local SEO audit

A multi-store group cannot rely on someone checking four pages a day while hundreds of pages change.

How it works

Every rooftop and inventory surface is checked for missing titles, schema, internal links, stale pages, broken forms, inconsistent NAP, thin copy and inaccessible media.

What it produces

Prioritized defect queue, exact-page evidence, recommended fix, owner and recheck.

What to measure

Defects closed, index coverage, organic impressions, local visibility, form completion and crawl health.

Control

OEM-controlled and regulated pages are never changed without approval.

06

Paid-media production and governance

Dealers need controlled variation and a clean landing path, not another pile of disconnected ad copy.

How it works

Inventory and service campaign assets are built from approved facts, checked against policy and offer rules, rotated when stale and connected to downstream outcomes.

What it produces

Google Ads assets, paid-social variants, negative keyword ideas, landing briefs, budget exceptions and UTM plan.

What to measure

Cost per qualified lead, appointment, show, sale or RO; rejection rate; impression share; gross after spend.

Control

Offer terms, expiration, inventory status and OEM rules are validated before activation.

07

Market intelligence and dealership content research

A static content calendar misses sudden changes in buyer questions, inventory pressure and service demand.

How it works

OEM news, incentives, recalls, model changes, local questions, reviews and competitor content become a prioritized editorial and operating brief.

What it produces

Daily or weekly brief, article queue, FAQ updates, campaign ideas and process alerts.

What to measure

Useful topics published, search visibility, response time to market change and assisted conversions.

Control

Every factual claim carries a source and date. Rumors and uncertain data stay quarantined.

Area / 02

Sales + BDC

Empty BDC workstation with headset, monitors and notes

4 systems

01

Lead response, persistence and nurture

Human teams often perform well at the start and lose consistency as the lead ages.

How it works

The workflow responds quickly with inventory-aware messages, then maintains a useful cadence after day four across email, SMS and rep task queues.

What it produces

First response, question handling, appointment prompts, long-tail nurture, rep alerts and handoff summary.

What to measure

Response time, contact, appointment, show, close, opt-out and aged-lead recovery.

Control

Consent, quiet hours, frequency caps, identity disclosure and human escalation rules are enforced.

02

Missed-call and after-hours recovery

The opportunity disappears quickly when the customer calls the next store.

How it works

Unanswered calls are captured, intent is identified, safe questions are answered, appointments are booked when possible and clean callback tasks are created when they are not.

What it produces

Callback queue, appointment, transcript summary, intent tag, urgency flag and manager reporting.

What to measure

Connection, recovered calls, booked appointments, transfer success, abandonment and recovered revenue.

Control

A failed transfer creates an immediate callback path, never a dead end.

03

Call, chat and salesperson coaching

Reviewing a small sample by hand hides the recurring behaviors that cost appointments or trust.

How it works

Calls and conversations are scored against dealership standards so missed questions and short coaching examples reach the right manager.

What it produces

Scorecard, clipped example, coaching task, team trend and follow-up verification.

What to measure

Contact-to-appointment, appointment-to-show, quality score and improvement after coaching.

Control

Monitoring is disclosed as required, access is restricted and scores are interpreted by a person.

04

Agent-to-agent lead firewall

Sales staff can spend hours negotiating with machines while the CRM records ordinary shopper engagement.

How it works

Inbound shopping agents are identified and routed into a separate intake path so their activity does not distort human lead statistics.

What it produces

Agent classification, isolated transcript, structured offer request, rep summary and reporting separation.

What to measure

Detection, staff time, false positives, valid opportunities and CRM integrity.

Control

Legitimate customers are not blocked because they use assistive or shopping technology.

Area / 03

Fixed Ops

Technician's hands holding a tablet beside a car on a lift

5 systems

01

Service scheduling and capacity-aware booking

A booked appointment is not useful if it creates an impossible promise or sends the wrong work to the wrong day.

How it works

Customer intent, skill requirements, shop capacity, transportation needs, recall status and realistic slots are resolved before an appointment is promised.

What it produces

Confirmed appointment, pre-arrival checklist, advisor summary, reminder sequence and manager review list.

What to measure

Booking completion, steps to schedule, show rate, reschedule rate and capacity utilization.

Control

Live capacity is authoritative and work that needs confirmation is clearly disclosed.

02

Pre-arrival service diagnosis

Better information before arrival can reduce diagnostic delay and improve bay throughput.

How it works

Structured follow-up questions turn the customer's description into a technician-ready symptom summary and request supporting media before arrival.

What it produces

Concern summary, symptom timeline, warning-light notes, media, advisor questions and preliminary routing.

What to measure

Diagnostic RO open time, additional labor hours sold, first-time-fix indicators and technician wait time.

Control

The system gathers symptoms, not a definitive diagnosis. Safety-critical concerns escalate immediately.

03

Recall and dormant-customer recapture

Recall work and overdue maintenance are mechanically identifiable opportunities many stores handle inconsistently.

How it works

Customer VINs are matched to open recalls or overdue services, reachable records are prioritized and consent-aware outreach runs to live booking.

What it produces

Qualified audience, outreach sequence, booking link, advisor context, attribution and suppression rules.

What to measure

Appointments, completed ROs, revenue, gross, reactivation and cost per completed appointment.

Control

Fresh recall data, identity matching, consent and completed-work suppression are mandatory.

04

Technician video and MPI quality control

A video only helps when customers watch it and trust what they see.

How it works

Walkaround and inspection videos are checked for visibility, completeness, required measurements, language and customer usefulness.

What it produces

Quality score, missing-evidence prompt, coaching queue, compliance alert and manager trend report.

What to measure

Video completion, customer view rate, hours per RO, recommendation close rate and rework.

Control

No automatic customer charge or recommendation can be based on a model score alone.

05

Lane inspection and damage documentation

Fast, consistent evidence can improve trust and prevent the store from absorbing pre-existing damage claims.

How it works

Images or scanner results become consistent condition records for check-in, appraisal, tire and alignment review and policy-claim defense.

What it produces

Arrival condition record, annotated exception, customer evidence, appraisal input and claim packet.

What to measure

Inspection time, policy spend, claim resolution time, tire close rate and alignment close rate.

Control

Customer billing always has human review and an appeal path.

Area / 04

Data + Management

Manager's office with a monthly statement on the monitor

3 systems

01

CRM data hygiene and matching the right customer, VIN and store record

Personalization and reporting both fail when the underlying customer record is wrong.

How it works

Duplicates, stale contacts, unusable fields, conflicting identities and broken lead sources are identified for suppression, enrichment or reviewed merge.

What it produces

Quality score, merge suggestions, enrichment queue, source cleanup and suppression list.

What to measure

Reachable records, duplicate rate, valid contact rate, source integrity and campaign waste.

Control

High-impact merges and deletions require review and a recoverable audit trail.

02

Executive ask-your-data reporting

The best question is often the one the standard report never included.

How it works

Approved DMS, CRM, web, phone, inventory and financial data are connected so leaders can ask plain-language questions and receive traceable answers.

What it produces

Answer, chart or exception list with source tables, filters, time window and reproducible query.

What to measure

Report wait time, recurring manual hours, decision cycle and verified opportunities discovered.

Control

Every answer includes lineage and sensitive data follows role-based permissions.

03

Review sentiment and customer-experience intelligence

The value is finding a pattern and changing the operating process that created it.

How it works

Google, Facebook, survey and internal feedback are combined to identify recurring problems by rooftop, department, brand and journey stage.

What it produces

Theme dashboard, urgent escalation, response draft, root-cause brief and owner assignment.

What to measure

Rating, response time, topic recurrence, resolution time, CSI and process-change completion.

Control

Sensitive complaints route to a person and customer-specific facts are never fabricated.

Area / 05

People + Risk

Two staff reviewing a printed checklist at a parts counter

4 systems

01

OEM policy and dealership knowledge assistants

A correct answer in seconds beats a fifteen-minute PDF search.

How it works

Warranty manuals, incentive bulletins, process documents and training materials become a permissioned assistant with source citations.

What it produces

Answer with citation, source excerpt, confidence flag, escalation and update log.

What to measure

Time to answer, search success, exception rate, repeat questions and training time.

Control

The assistant shows its source and effective date. No answer is better than an invented answer.

02

F&I opportunity, coaching and compliance review

The highest-value discovery may be a process question management did not know to ask.

How it works

Deal records, calls and product explanations are reviewed for missed steps, unclear warranty language, process gaps and coaching moments.

What it produces

Missed-opportunity report, coaching clips, disclosure checklist, manager review list and trend analysis.

What to measure

Products per deal, gross per retail unit, cancellation, compliance exceptions and coaching completion.

Control

No autonomous financing decision, legal conclusion or customer promise.

03

Brand and communications consistency

Small inconsistencies create customer confusion, compliance exposure and needless manual cleanup.

How it works

Staff signatures, bios, location details, templates, offer disclaimers and recurring content are standardized across rooftops.

What it produces

Approved signature, profile, template, location record, exception alert and periodic audit.

What to measure

Compliance rate, correction time, outdated profile count and brand exceptions.

Control

Local store details and role data come from a controlled directory.

04

Staff onboarding and role-specific assistants

Consistent execution should not require a new employee to memorize every document on day one.

How it works

Store process, product knowledge, scripts, escalation rules and daily checklists become a role-aware assistant.

What it produces

Daily guide, answer with source, practice scenario, manager checklist and knowledge-gap report.

What to measure

Time to proficiency, manager support time, error rate, knowledge checks and retention.

Control

The source library is versioned, permissions are role-based and policy answers cite the current document.

The boundary is part of the build

What we do not automate.

01

Invented prices, discounts, warranties or promises

02

Customer billing from a computer-vision score alone

03

Lead outreach without consent and suppression controls

04

Black-box reporting that cannot show its source

05

Duplicate content published only to create volume

06

High-impact decisions with no human handoff

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