Dealer principals · GMs · Group executives
Cars sitting unlisted. Calls nobody answered. Leads gone cold on day five. We build the systems that close those gaps, and we measure them against your operating numbers.
Sold unit still live on three channels
staleManager request · report due next Tuesday
waitingAfter-hours booking attempt · form errored
droppedMPI video uploaded · no tire measurement
incompleteStock #A2291 cleared recon · not photographed
3 days
Dealership and auto-group engagements behind the patterns on this site.
System patterns, written down, from inventory intake to management visibility.
Queue where a person signs off on anything that becomes a promise to a customer.
To the one workflow worth fixing first in your store. Not a software list.
01 / The operating thesis
A vehicle finishes make-ready. A call goes unanswered. A lead ages. A manager waits on a report. Every one of those is an something that happens in the store, and every one of them should start a chain of work that somebody owns.
Before we automate anything, we map how the work actually flows: what starts it, where the facts live, who decides, who signs off, and which number proves it worked.
Then we write it down, so your store can run the system without depending on any one person. Including us.
02 / The chain
Your staff do not need a lecture about AI. They need to know where the facts came from, what the system may do on its own, when a person steps in, and how the result reached the customer.
Slack message, missed call, new lead, new RO, sold unit, age threshold, review, form or manager request.
DMS, CRM, inventory feed, website, phone platform, approved documents, analytics and dealer-maintained data.
Resolve the customer, VIN, stock number, rooftop, campaign and event before acting.
Apply consent, price, offer, brand, OEM, privacy, role and channel constraints.
Generate, classify, score, summarize, compare or answer from an approved source.
Show a person the facts, exception and consequence only when judgment is required.
Publish, schedule, write back, create a task, book an appointment or update a dashboard.
Connect the trigger to the appointment, RO, sale, gross, time saved or prevented error.
03 / Signature build
A car is ready. Someone drops five photos in Slack. The system matches the VIN, checks the facts against the DMS, and builds every listing, ad and post for the channel it belongs to, then puts one approval card in front of a person.
Factual conflicts stop the run. Sold units trigger cleanup.
04 / Systems by owner
Twenty-three documented patterns, grouped by the manager who owns the number they move.
INVPhotographed, priced and listed everywhere it sells the day it is ready, without five people retyping the same facts.
BDCYour team follows up hard for four days, then life happens. These keep going for weeks, and hand back a warm conversation.
FIXCatch the service calls you miss, make booking easy, and bring back the customers who quietly stopped coming in.
MGTAsk your own numbers a question and get a straight answer, instead of waiting on next week's report.
05 / Results
Real engagements, names removed. Each one names what was built, what moved, and how it was measured, including the ones where nothing was proven.
Customers answered structured questions while booking. Their symptoms, warning lights and supporting detail reached the technician before the vehicle entered the bay.
Our role: Built the pre-arrival capture and the advisor handoff, and measured it with the stores.Directly measuredA 28-step booking path became five steps for new customers and three to four for returning customers, connected to the store's mobile service operation.
Our role: Built the scheduling consolidation across the two-year window.Directly measuredThe system found that payments were being processed before repair orders were closed, a process question management had not thought to ask.
Our role: Built the cross-system reporting that surfaced the gap.Directly measuredThe cases we keep on the page anyway
A national group backed a DMS replacement. The pilot slipped about a year and the quarter carried the loss. Not our build. Scale does not remove implementation risk.
A global group deployed voice across sales and service, then published no volume, no lift, no hours, no dollars. A deployment is not a result.
A retailer documented about $5M in annual AI savings, roughly one-tenth of one percent of SG&A. Scale and materiality belong in the same sentence.
Joshua Hill
06 / The builder
“I know the real aspects of the industry, and I know how to give a dealership exactly what it needs.”
Joshua Hill started in automotive with Daimler-Benz, Chrysler and Ford. He moved into marketing and professional writing, then earned advanced degrees in computer science.
That combination is the point. A build has to understand the car, the department, the handoff, the promise made to the customer, and the number that proves the work changed something.
07 / Dealer Automation Audit
Four minutes. Five questions about how your store actually runs. You get back one workflow, the number it should move, and what it would take, not a software shopping list.